📌 Frequently Asked Questions (FAQs)
1. Where are you located?
We are based in Lahore, Pakistan, and operate our store online. We work with global suppliers to offer high-quality watches delivered straight to your door.
2. How long does delivery take?
Our delivery time is 7–12 working days. Since we source directly from international suppliers, it may take a little longer—but this allows us to offer you premium watches at unbeatable prices.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available across Pakistan. You can pay when the product reaches your doorstep.
4. Are your products original and good quality?
Absolutely. We handpick every product and only list high-quality watches from trusted global suppliers. Each item is thoroughly checked before shipping.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can track your order on our Order Tracking page.
6. What if I receive a damaged or wrong product?
We’re here to help. If you receive a damaged, defective, or wrong item:
Contact us within 48 hours of delivery with pictures/videos.
We’ll arrange a replacement or refund according to your case.
7. Can I exchange or return a product?
Yes, you can request an exchange or return within 7 days of receiving your product, provided:
The item is unused and in original packaging
You cover the return shipping (unless the item was damaged or wrong)
8. Do you deliver in all cities of Pakistan?
Yes! We offer nationwide delivery to all major cities and towns, including Karachi, Lahore, Islamabad, Peshawar, Multan, Faisalabad, and more.
9. What payment methods do you accept?
We currently accept:
Bank Transfer
Easypaisa / JazzCash
(Details will be provided at checkout or on request)
10. Is it safe to order from your website?
Yes, 100%! Our website uses secure checkout and we respect your privacy. Thousands of customers in Pakistan trust us for style, quality, and customer care.
✔ Transparent shipping updates (7–12 business days)
✔ Free replacement/refund if your product doesn’t arrive
✔ Real support from a Pakistan-based team
Kashan Time is more than a store — we’re your trusted source for timeless style, backed by real people and real accountability.
🛒 Try us once — you’ll see the difference.